FAQs for Lessors

This FAQ is intended to provide immediate responses to various inquiries and concerns of unit owners or prospect lessors.

Important Notes to be Considered:

1. Who are Filipino Homes & Rent.PH Leasing Services?

Response: Filipino Homes, through Rent.PH is the Official Property Leasing, Investment and Management Unit of one of biggest network of Real Estate Brokerage Firm. 

2. What is the principal objective of Filipino Homes & Rent.PH?

Response: Offer property lessees the best living options and to provide unit owners a professional, secure, and hassle-free way to rent out properties.

3. How do I communicate / inquire about leasing services?

Response: You only need to connect with any of our Rent Managers to know more!

4. How do I reach your Rent Managers?

Response: There are four (4) ways to contact us:

• Website: (https://fhempire.odoo.com/contactus) 
• Mobile number: 0938 829 9733
• Email: filipinohomesempire@gmail.com

Enrollment:

1. Who are qualified for unit enrollment program?

Response: Unit owners with complete requirements – Accomplished Lessor Information Sheet with 2 Valid Gov’t-issued IDs, Proof of Ownership (DOAS, CTS, CCT/TCT), Updated PMO Billing Statement, and Signed Authority to Lease.

2. What are the benefits in enrolling my unit?

Response: With Us, we offer comprehensive leasing services (e.g. from lessee prospecting to unit handling) with integration to property management services. We offer lower service fees discounts on direct lease and lease renewals.

3. How do we enroll our units under leasing?

Response: Unit Owner or Representative coordinates with any Rent Managers to enroll their unit under the Leasing Program.

4. Can you remit our income direct to our bank account? If yes, do you have handling fee?

Response: Yes, through issuance of PDCs via local bank account of the lessor. The Lesssor’s SPA and/or Rent Manager handling the account may facilitate depositing of payment. This is to ensure that lease payments are properly remitted and deposited on time.

Response: Yes, we collect Php100.00/check which covers administrative cost of handling and depositing of the checks.

5. To whom and how do I raise issues and concerns regarding my account?

Response: The lessor and lessee may raise their issues and concerns through the Rent Manager handling/servicing the account. The lessee may directly coordinate with the Rent Manager regarding matters concerning lease agreement. The lessee may also submit concerns to the PMO of the respective property for technical and community-related issues and concerns.

6. What are my responsibilities as a lessor?

Response: It will be stipulated in the Memorandum of Agreement (Lessor Agreement).

7. How will I know the scope and responsibilities of the Rent Manager in relation to my unit enrollment?

Response: Scope and responsibilities will be stipulated in the Lessor Agreement / Memorandum of Agreement and also posted in the Terms of Service Section

​Lease Particulars:

1. Will this act as the “exclusive” leasing group for my property?

Response: Filipino Homes and Rent.PH is a non-exclusive membership program. Unit Owner / Lessor may still personally look for other possible tenants. For Property Management Services, it is highly recommended to assign your Rent Manager as your Attorney-In-Fact (AIF) through a notarized Special Power of Attorney (SPA).

2. How much is the monthly rent?

Response: Rates are dependent on the various factors, such as, but not limited to: Project, Location, Unit Size, Unit Dress-Up, Unit View, and Lessor’s Rate Preference. Please contact one of our Rent Managers for more specific rates applicable to our preferred property.

Rental rate is fixed for original agreed term subject to at least 5% escalation during renewal of lease.

3. What is the mode of payment?

Response: Any mode of payment preferred by the Lessor for the monthly rental payment can be accommodated. Terms of lease as to the number of deposits and advances depends on the Lessor.

4. How fast can my Rent Manager rent my unit after enrollment?

Response: We commit ourselves in having it rented as soon as possible. We are targeting lead time for lease closure, however, it is dependent on various factors such as varying preference of the clients, negotiation and bargaining schemes, special requirements, requests, or demands beyond the usual unit lease requirements.

5. Who prepares the Lease Contract?

Response: The Rent Manager prepares a standard Lease Agreement (on behalf of the lessor) which reflects the general agreements and rights of both lessee and lessor. Special agreements and clauses that are not specified therein may be included upon agreement of both parties. Check our Standard Lease Contract Here.

6. What is the typical lease term?

Response: For the purpose of defining lease term, please refer below:

• Long-term Lease (LTL) – Twelve (12) Months or One (1) year and above

Please be advised that our services caters primarily long term leases.

7. Can an interested tenant “hold” the unit for lease?

Response: The interested tenant shall have to sign a Reservation Form and pay the appropriate Reservation Fee. Reservation Fee is non-refundable and will be applied as  Advance Rental Payment. Reservation Fee shall be equal to 1 month rent.

8. How much is the fee given to the Rent Manager?

Response: Professional fee depends on the service that you availed. See Terms of Service Section.

9. Does the contract have provision for rental rates increase? every when and how much?

Response: Yes, the contact has standard escalation rate of at least 5% per year or term. Check our Standard Lease Contract Here.

10. Doe you offer unit-related services such as housekeeping, pest control, or even technical concerns?

Response: Services depends on the service that you availed. See Terms of Service Section. For property management services, our Rent Manager can cater, process, assist and supervise to resolve the concerns. It must be noted that all financial obligations are to be shouldered by either the Lessee or the Lessor.  Such payments to vendors and other third parties are not included in the 35% professional fee rate for property management services.

11. What happen if Lessor/Lessee pre-terminates the contact?

Response: In the event the LESSEE pre-terminates the lease, the LESSEE shall be considered in default and shall suffer the consequences of default as stated in Lease Agreement. Other exclusions, wherein the pre-termination of lease due to other reasons which the LESSOR initiates undue cause or any form of harassment verbal or physical, any violation of any terms and agreement entered into by both parties, the LESSEE shall be declared free of any liabilities and will not suffer the consequences of default. It is also noted that the professional fees of the Rent Manager are not subject to refund in case of pre-termination as the scope of work were already fulfilled prior to the lease pre-termination. It is emphasized that the Lease Agreement or Lease Contract is only binding between the LESSEE and the LESSOR. Given this, the Rent Manager's Commission, which are paid to the Rent Manager upon LESSEE's signing of contract and payment of advance and deposit, shall not be refundable. This applies to the Marketing or Leasing Terms of Service. For Property Management Services, the Rent Manager's Professional Fees are also terminated upon pre-termination or expiration of contract.

12. What are the consequences of default in Lease Agreement?

Response: Upon the dishonor by the bank of any issued post-dated checks, delayed and non-deposit of cash payment on the agreed timeline, representing the lessee’s rental payments and/or the violation of any of the terms and conditions stated on Lease Agreement and House Rules by the lessee, the lessor may immediately declare, without need of a written notice, the lessee in default. Upon the lessee being in default, the lessor shall, exercise, in addition to any other remedies stated on Lease Agreement.

Data Privacy:

1. How secure is the personal information disclosed through your Rent Managers?

Response: We, including our programs and services value the confidentiality of the data entrusted to the company. Please read the Privacy Policy for further information.

Restrictions:

1. Can the tenant initiate renovation works of the rented unit without informing the Rent Manager, the lessor and the PMO?

Response: No. All planned/proposed unit alterations should be communicated first to the lessor and/or its authorized representative through the Rent Manager. Once agreed with the lessor, it is the lessor who will coordinate with PMO of the respective community development for the application of renovation request. A comprehensive renovation guideline will be provided through the PMO. In case of Property Management Services, all lessor's responsibilities to coordinate and process the request are to be fulfilled by the Rent Manager, except financial obligations.

2. Are the tenants bound to comply with the House Rules and Regulations of the property?

Response: Yes. The tenants shall observe the House Rules and Regulations as promulgated the Board of Trustees of the Condominium Corporation or Home Owners Association, including the guidelines and policies, and all succeeding revisions/amendments therewith.

3. (for semi-furnished / fully furnished dress up) If I want some of the unit owner’s items removed / replaced, can this be deductible from the rental rate?

Response: It depends to the unit owner, but we don’t recommend changing the unit’s initial set up. Rental Rates may change depending on the requests.

FAQs for Prospective Tenants

This FAQ is intended to provide immediate responses to various questions and concerns raised either by the existing or interested lessees.

Important Notes to be Considered:

1.  How do I communicate / inquire about leasing?

Response: There are four (4) ways to contact us:

• Website: (https://fhempire.odoo.com/contactus) 
• Mobile number: 0938 829 9733
• Email: filipinohomesempire@gmail.com
  

2.  How much is the monthly rent?

Response: Rates are dependent on the various factors, such as, but not limited to: Project, Location, Unit Size, Unit Dress-Up, Unit View, and Lessor’s Rate Preference. Please contact us for more specific rates applicable to our preferred property.

Rental rate is fixed for original agreed term subject to at least 5% escalation during renewal of lease.

3.  What is the mode of payment?

Response: Terms (such as deposit and advance) and Mode of Payments depends on the Lessor / Unit Owner.

4. What’s the purpose of security deposit?

Response: The security deposit is intended to protect the unit owners from undue costs incurred due to unpaid bills, damages, or losses to the leased premises during occupancy. The security deposit is refundable upon the expiration of the lease, provided compliance with all lease conditions. The refund shall be net of any deductions such as damages beyond normal wear and tear, cleaning costs, unpaid utilities, lost or damaged items (furnished) and any outstanding rent. Security Deposit(s) shall not be used as payment for monthly rent.

5. What requirements do I need to accomplish or submit?

Response: Tenant requirements depends on the property admin of the condominium. Usually, tenants are advised to prepare a government-issued ID.

6. What other charges do I have to expect during my tenancy period?

Response: Lessee shall be responsible for the following:

1. All personal bills and utility charges such as electricity, water, telephone, cable subscription, and WIFI charges, unless it is included in the rental rate.
2. The association dues will on the account of the lessee if the contract is exclusive of it. However, Share on Common Area (Electric & Water) is normally shouldered by the lessee. Association dues and share on common area are billed monthly by the Property Management Office (PMO) of the respective community development.
3. The lessee shall keep the Leased Premises clean and in sanitary condition. As a rule in the lease agreement, repairs amounting to P7,500.00 or less will be shouldered by the lessee. Beyond this threshold will be shouldered by the lessor. However, repairs that are results of the lessee’s negligence will be incurred by the lessee.

7. Who prepares the Lease Contract?

Response: Rent Manager prepares a standard Lease Agreement (on behalf of the lessor) which reflects the general agreements and rights of both lessee and lessor. Special agreements and clauses that are not specified therein may be included upon agreement of both parties.

8. What is the typical lease term?

Response: For the purpose of defining lease term, please refer below:

• Short-term Lease (STL) – Six (6) months and below
• Medium-term Lease (MTL) – Minimum of Six (6) months, Maximum of 11 months
• Long-term Lease (LTL) – Twelve (12) Months or One (1) year and above

Please be advised that our services caters primarily long term leases.

9. Schedule of Monthly Payment

Monthly due date, amount due and coverage of rental payments are stipulated in the lease contract. The Rent Manager is responsible for sending monthly reminders to the Lessee to ensure prompt and timely payments.

10. Do I have automatic lease renewal rights?

Response: The lease term is renewable and extendable depending upon mutual agreement of both parties subject to at least 5% escalation depending on lessor’s prerogative. The lessee is required to notify the lessor through written notice of extension or renewal at least sixty (60) days before expiration of the contract. The lessor and the lessee should execute renewal of Lease Agreement at least one (1) month before the actual expiration of the existing lease duration.

11. Can I sublet the property or assign/transfer my rights to anyone?

Response: Per standard Lease Agreement, the lessee cannot sublease the unit or transfer its right to another party unless approved in writing by the Lessor. Any violation of this provision shall put the lessee in default. In rare cases the owner permits subleasing, it is allowed. 

12. When can a lessor enter the premises that are already tenanted?

Response: The lessor or its authorized agent after giving due notice to the lessee shall have the right to enter the Leased Premises in the presence of Lessee or its representative at any reasonable hour to enter the unit for the purpose of inspection and/or offer the Leased Premises for prospect buyer. The lessee hereby agrees to cooperate with the lessor in keeping the Leased Premises in good occupancy condition.

13. What happens if I pre-terminate the lease contract?

Response: The lessee shall be considered in default and shall suffer the consequences of default as stated in lease agreement. Other exclusions, wherein the pre-termination of lease due to other reasons which the Lessor initiates undue cause or any form of harassment verbal or physical, any violation of any terms and agreement entered into by both party, the lessee shall be declared free of any liabilities and will not suffer the consequences of default.

14. What are the consequences of default in the Lease Agreement?

Response: Upon the dishonor by the bank of any issued post-dated checks, delayed and non-deposit of cash payment on the agreed timeline, representing the lessee’s rental payments and/or the violation of any of the terms and conditions stated on Lease Agreement and House Rules by the lessee, the lessor may immediately declare, without need of a written notice, the lessee in default. Upon the lessee being in default, the lessor shall, exercise, in addition to any other remedies stated on Lease Agreement.

15. Can the lessee initiate renovation work of the rented unit without informing the Rent Manager, the Lessor and the PMO?

Response: The Lessee shall not make substantial structural alteration and improvement on the Leased Premises without prior written consent of the Lessor. Once agreed, it is the lessor who will coordinate with PMO for the application of renovation request. A comprehensive renovation guideline will be provided through the PMO. All structural alteration and improvement will be on own expense of Lessee. Upon termination of Lease Agreement, all structural alteration and improvements will become property of the Lessor without any obligation to refund cost to the Lessee.

16. Are there limits in unit occupancy?

Response: Yes, the lessee shall observe the maximum occupants [depending on unit size and bedroom] as set by the property for safety and security.

17. What are my responsibilities as a Lessee?

Response: It will be stipulated in the Lease Agreement and the succeeding FAQ section.

18. Is House Rules implemented in the property? Are there fines?

Response: The lessee shall comply with any and all rules, regulations and policies currently existing or which may be promulgated from time to time by the lessor as well all the House Rules and Regulation implemented by the Condominium Corporation or Home Owners Association or any rules, regulations, ordinances and laws established by all duly constituted authorities of the Municipal/City or National Government arising from or regarding the use, occupancy, sanitation and pollution of the Leased Premises.

The Condominium Corporation / Homeowners Association, through the PMO, has policy on imposition of fines on House Rules violations.

RESPONSIBILITIES OF THE LESSOR

1. FAMILIARIZE THE SCOPE OF WORK AND ROLES OF THE RENT MANAGER. The lessor should seek clarification whether the transacted leasing agent / broker will simply close the deal and/or handle account servicing and account management. Account management may include transacting and representing for and on behalf of the lessor in regard to lease agreement. Check on the Terms of Service for a complete scope of work.

2. PRESENCE DURING IMPORTANT TRANSACTIONS. The lessor shall be present on the date scheduled by the Rent Manager for unit inspection before endorsement of key and enrollment of unit. In the event of tenant move-out, lessor or its authorized representative is required to be present to conduct the necessary inspection of unit and approve the move out permit. Failure of lessor to be present during move-out schedule will grant full authority to our Rent Manager to sign on his/her behalf. Any arising concern after move out of tenant will not be honored by Rent Manager. The lessor or authorized representative should attend administrative and legal proceedings in relation to contract enforcement and claims.

3. AUTHORIZE RENT MANAGER FOR FULL MARKETING EXPOSURE OF THE UNIT. The lessor authorizes the Rent Manager and its team to show the unit to prospective clients at any reasonable time and to coordinate with village/condo administration on his behalf when needed. The lessor hereby approves online display of the unit via digital marketing channels.

4. PROVISION OF PROOF OF OWNERSHIP. The lessor shall provide legal documentation on the property when required (certified title or proof of ownership, SPA, etc.). The lessor further covenants that there is no lien, encumbrances, or other impediments of title covering the Leased Premises that would impede or prevent the LESSEE from enjoying its rights under the lease contract. Refer to Section of Representation and Warranties in the Lease Agreement.

5. SHOULDER APPLICABLE FEES, TAXES, AND DUES. The lessor shall shoulder real estate taxes, withholding taxes, other government assessments, and association dues and/or share of common utilities for contracts which are inclusive of association dues and/or share on common utilities, unless stated otherwise.

6. MAINTAIN GOOD STANDING STATUS WITH THE CONDOMINIUM CORPORATION. It is responsibility of the lessor to ensure updated payment in monthly amortization (Developer/Bank), association dues, and related charges to prevent cutting of utilities and inconvenience to both owner and tenant. On the duration wherein the unit is still out for leasing and is not yet tenanted, lessors are responsible to pay association dues, utility expenses, cleaning or regular up keep of unit until such time that it is tenanted that the tenant will then be responsible for electric and water consumption, regular up keep of unit, and the association dues

7. MAINTAIN GOOD COMMUNICATION LINES WITH THE RENT MANAGER. For cases wherein lessor was able to find lessee through his/her own effort or through personal agent/broker, the lessor shall immediately advise the Rent Manager in writing and unit enrollment will be cancelled. This will prevent us from offering the unit to prospect tenant/s and undue access to unit with occupants already. During the duration of unit enrollment and lease period of unit, the lessor must be contactable always and must update the Rent Manager in case of change of contact information. Lessor can always contact the Rent Manager directly if they need to update on the status of their unit or for any concern related to enrollment. For the same purpose, the Rent Manager shall also contact the lessor for any important and urgent matter.

8. PROMPT RESPONSE AND DECISION ON LEASE MATTERS. The lessor shall make prompt final decision on the lease rate, terms, and contracts especially if the prospect tenant negotiates or bargains. The lessor should also provide decisions in resolving technical matters and resolution on emergency cases within the unit.

9. SHARING OF RESERVATION FEE FOR CANCELLED TRANSACTION. In the event of reservation cancellation, the lessor shall pay Fifty (50%) percent of the total reservation amount paid of the supposed client to the Rent Manager to cover for the expenses incurred by the facilitating agent during the negotiation.

10. RELEASE OF SECURITY DEPOSIT. The lessor shall coordinate with the Rent Manager to ensure timely refund execution of security deposit. The lessor shall be obligated to issue post-dated checks in favor of the tenant as a holding security bond for the same amount as security deposit of the tenant, unless otherwise if there’s no post-dated checks available from the lessor or his/her representative, the Rent Manager shall withhold the last two (2) remaining post-dated checks of the lessor issued by the tenant.

11. SAFETY AND SECURITY PROTOCOL. The lessor is advised to maintain controlled set of keys to avoid undue duplication and unauthorized access. Further, after termination of contract for long term lease agreements, the lessor is obligated to replace key lock set for safety and security purposes.

12. SHOULDER ADMINISTRATIVE AND/OR LEGAL FEES. Legal fees and other incidental costs incurred by virtue of enforcing contractual obligations based on the lease agreement shall be on the account of the lessor. Any contract or agreement on our referred contacts is an outside transaction already. Any costs incurred for professional advice or assistance will be on the cost of lessor. The Rent Manager shall not be assigned for legal representation.

13. RESTRICTION ON DIRECT FACILITATION. The lessor is prohibited in directly dealing a contract renewal with the Rent Manager's tenant, the lessor shall be held liable and obligated to pay the Rent Manager in doing such unauthorized renewal and the lessor may be blacklisted on re-enrolling. Likewise, the tenant would suffer the same sanction.

14. WRITTEN CORRESPONDENCES. The lessor shall put in writing any special and important instructions, requests, or orders given to leasing agents/personnel in relation to the Memorandum of Agreement (Lessor Agreement) and Lease Agreement (with the Lessee). Moreover, the Rent Manager shall be provided with copy of any documentations coursed through the PMO in relation to the lease agreement. The lessor may request format or template for business correspondences from the office addressed to the lessee via written request. The Rent Manager shall have the discretion to refuse facilitation of any verbal instructions, notices, or requests.

15. MUTUAL RESPECT AND COURTESY. Filipino Homes and Rent.PH is committed to deliver quality service to our customers, and at the same time, care for the well-being of our staff. As much as our staff strive to serve you with courtesy and respect, we seek your understanding to treat them with the same manner. Kindly refrain from using offensive language and please observe proper decorum so we may properly attend to your needs. However, in cases of extremely abusive and rude engagements, our staff may refrain from servicing until the situation tones down. Moreover, please let us know if our service falls below our standards and your expectations. Your feedback and words of appreciation will inspire our people to continuously deliver their best.

PROPERTY MANAGEMENT SERVICES

1. EFFECTIVITY OF PROFESSIONAL FEES. Professional fees are collected once the tenant has paid their monthly rent, including advance rent. The monthly professional fee is deducted from the tenant's rental payment before depositing the remaining rent to the lessor. 

2. MONTHLY COLLECTION OF RENT. The Rent Manager directly collects rent from the tenant. The Rent Manager then deducts the professional fee and any other expenses incurred on behalf of the lessor, such as association dues, internet, and other expenses outlined in the lease agreement. The remaining balance is deposited into the lessor's account within two business days.

3. LATE RENTAL PAYMENTS BY THE LESSEE. Late rent payments are subject to a penalty and interest charge of 5% per month, prorated for periods shorter than 30 days. The Property Management Professional Fee also applies to the interest on late payments.

4. ADVANCED PAYMENT MADE BY THE RENT MANAGER. Expenses paid in advance by the Rent Manager, which are for the account of the lessor or the lessee, shall be reimbursed within two business days. Failure to reimburse these expenses will result in a penalty and interest charge of 5% per month, prorated for periods shorter than 30 days.

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5. PROFESSIONAL FEE BASED ON RENT

• 50,000 and Below - 35% of Monthly Rental
• 50,001 - 100,000 - 30% of Monthly Rental
• 100,001 - 250,000 - 25% of Monthly Rental
• 250,001 and Above - 20% of Monthly Rental 

6. PROFESSIONAL FEE BASED ON NO. OF UNITS

• 25 units and below - 35% of Monthly Rental
• 26 - 50 units - 30% of Monthly Rental
• 51 - 100 units - 25% of Monthly Rental
• 100 units and above - 20% of Monthly Rental

NOTE: In cases of conflicting number of units against rental rates per unit, the professional fee rates shall be negotiated between the lessor and the Rent Manager.